Thank you for purchasing our products (OR SUBSCRIBING TO OUR SERVICES) at robotics.touchstar.group operated by TouchStar Robotics and AI Corp. Please read the following policy before purchasing any products.
If you are unhappy with the product that you have purchased from us, please let us know. Our Returns & Refunds Policy gives you 90 days to return or exchange an item purchased online with a valid receipt. You are eligible for a full refund within 14-30 calendar days after we receive and inspect the returned item.
After the 90 day period, we cannot offer you a refund or exchange. We encourage our customers to try the product (or service) in the first 90 days after their purchase to ensure it meets your needs.
To be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging, including any accessories, labels, free gifts, bonus items, manuals, and documentation that shipped with the product. If the article is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment, excluding any shipping charges (other than the original shipping costs invoiced).
If you have any further questions or would like to request a refund, please do not hesitate to contact us.
Refunds (if applicable)
Once your returned article is received and inspected, we will send you an email to notify you that we have received your returned article. We will also inform you if your refund has been approved or refused.
If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14-30 calendar days. If you have paid for the standard delivery of the goods, the cost of standard delivery will also be refunded.
In some cases, only partial refunds are granted (if applicable):
– Products with obvious signs of use;
– Any article that is not in its original condition, is damaged or missing parts for reasons that are not due to our error; and
– Any article returned more than 90 days after delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, you can verify by checking with your bank or credit company as there is often some processing time before a refund is posted.
If you’ve done all of the above and you still have not received your refund yet, please contact us at office@touchstar.group
