At TouchStar Robotics and AI Corp, we are committed to ensuring that our software solutions and industrial robots are delivered to our customers efficiently and in perfect condition. Below is our policy regarding delivery and fulfillment:
Order Processing
Order Confirmation
Once an order is placed, you will receive an order confirmation via email. This email will contain details of your purchase, including the estimated delivery time.
Processing Time
Orders are processed within 1-3 business days. Custom orders or specialized solutions may require additional processing time, which will be communicated to you at the time of purchase.
Shipping & Delivery
Shipping Options
We offer several shipping options, including standard, expedited, and priority shipping. The available options will be displayed at checkout based on your location.
Delivery Time
Delivery times vary depending on the destination and the selected shipping method. Standard delivery typically takes 3-5 business days.
Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of the package. Shipping fees will be added to your order total at checkout.
Domestic Shipping Only
We currently do not offer international shipping. We deliver to all locations within BARBADOS.
Fulfillment of Software Solutions
Digital Delivery
Software solutions are delivered electronically via email or a secure download link within 24 hours of order processing.
Installation Support
We offer complimentary installation support for all our software products. Our technical team is available to assist you with the installation and initial setup to ensure a smooth implementation.
Industrial Robots Delivery
Packaging
Our industrial robots are packaged securely to prevent any damage during transit. Each package includes the robot, necessary accessories, and a detailed user manual.
Inspection Upon Delivery
Upon receiving your robot, please inspect the package for any signs of damage. If any damage is found, please report it to us immediately, and we will work with the shipping carrier to resolve the issue.
Installation & Setup
For customers who require installation services, our certified technicians will schedule a visit to your facility for setup and calibration of the robots. This service may incur additional charges, depending on the location and complexity of the installation.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery online.
Delayed or Lost Shipments
If your order is delayed or lost in transit, please contact our customer support team immediately. We will investigate the issue and work to resolve it as quickly as possible.
Customer Support
For any questions or concerns regarding your order, please contact our customer support team at office@touchstar.group or 246-427-7827. We are here to help you from Monday to Friday, 9:00 AM to 5:00 PM (local time).
